Refund policy

1. General

By making a purchase on Ninaresells.com, the customer agrees to this refund policy. Ninaresells.com exclusively sells digital products, such as supplier information, contact details, documents, and other immediately deliverable digital content.

2. Digital Products

All products sold via Ninaresells.com are digital in nature. Digital products cannot be returned physically and are accessible immediately after payment.

3. Delivery and Access

Delivery of digital products begins immediately after successful payment. This may include, but is not limited to:

  • Access to a digital document

  • Downloadable files

  • Sending supplier information via email or platform

Once delivery has started, the product is deemed delivered.

4. Right of Withdrawal (EU Law)

Under European consumer law (Directive 2011/83/EU), the right of withdrawal for digital products ceases once:

  • Delivery has begun immediately, and

  • The customer has explicitly agreed in advance to immediate delivery, and

  • The customer has acknowledged that they waive their right of withdrawal

By completing the purchase on Ninaresells.com, the customer agrees to this.

5. No Refunds

Once a digital product has been delivered, no refunds will be issued. This includes, but is not limited to:

  • Change of mind

  • Accidental purchases

  • Dissatisfaction with the content

  • Limited or no use of the product

  • Expectations that do not match personal results

All purchases are final.

6. Customer Responsibility

The customer is responsible for:

  • Carefully reading the product description

  • Ensuring the product meets their requirements

  • Correctly using the provided information

Ninaresells.com does not guarantee profit, success, or sales results, as these depend on the customer’s effort and skills.

7. Exceptions

Refunds will only be considered in exceptional circumstances, such as:

  • Failure to deliver the digital product due to a technical error on our side

In such cases, the customer must contact us within 48 hours using the official contact details on Ninaresells.com, providing a clear description of the issue.

8. Contact

For any questions regarding this refund policy or issues with delivery, please contact us via the contact page on Ninaresells.com.